Tally Computers will provide three basic levels of AMC and clients may choose any one. An enterprise client may switch from Basic to Premium or Enterprise based on evolving business needs. Our team ensures zero disruption to your daily operations throughout the contract period.

What Includes under AMC:

a) Training, Implementation & Maintenance on advance features & functionalities of Tally Software (Default Tally).

  • GST (GST records & returns)
  • TDS (Auto calculation of TDS)
  • Payroll
  • Advanced Inventory (Item Category, Cost Centre etc.)
  • Banking Module (Bank Reconciliation, PDC, Cheque Printing etc.)
  • Much more

b) Synchronization — To ensure data synchronization between head office and branches.

c) Configuration of Tally/ERP and changes from time to time.

d) Business Advisory Services — To provide suggestions as per best practice adopted by good companies.

e) To provide support to the users for issues or errors in Tally/ERP.

f) Re-Installation / Re-Activation of Tally Software (Current Used Version and Release).

g) To provide support on customization solutions which are delivered / developed by SAL.

AMC Plan Types

Tally Computers provides three levels of AMC. Clients may choose any one and enterprise clients may switch from Basic to Premium or Enterprise.

A. Basic AMC
Basic AMC (Only Remote)
Remote support during working hours — ideal for small businesses
Remote Support

Tally Computers will provide remote support to the client in working hours at 9:00am to 7:00pm from Monday to Saturday. SAL will not be able to provide support on any Sunday as well as Gazetted holidays. The following methodology will be used for remote support:

  • Telephonic Support
  • Chat / message Support
  • Email Support
  • Remote access support (Team Viewer, Any desk etc.)
What's Included
  • All items listed under "What Includes under AMC" (a–g)
  • Priority remote response during business hours
  • Software re-installation support
  • GST, TDS, Payroll query handling
  • Tally configuration updates
B. Premium AMC
Premium AMC (Remote + Onsite)
Dedicated on-site visits plus full remote support — for growing businesses
On-Site Support
  • Tally Computers Functional Consultant visits your office four days per month (excluding weekly offs & client holidays) — you will receive official training.
  • Tally Computers Expert Manager – Enterprise Solutions visits your office for two half-days per month (2 hours per visit) — covers all doubts and handles software configuration wherever required.
Remote Support

Working hours 9:00am to 7:00pm, Monday to Saturday. Not available on Sundays and Gazetted holidays.

  • Telephonic Support
  • Email Support
  • Chat / message Support
  • Remote access support (Team Viewer, Any desk etc.)
C. Enterprise AMC
Enterprise AMC (Remote + 4 Days Visit + Dedicated Support Executive)
Full-time consultant support for large businesses and multi-branch operations
On-Site Support
  • Tally Computers Functional Consultant visits your office full time for the entire month (excluding weekly offs & client holidays) — handles daily training and reports to the client's project coordinator.
  • Tally Computers Expert Manager – Enterprise Solutions visits your office for four half-days per month (2 hours per slot) — reviews all doubts and performs software configuration wherever required.
  • Tally Computers Project Head visits your office once per month for project review meetings.
Remote Support

Working hours 9:00am to 7:00pm, Monday to Saturday. Not available on Sundays and Gazetted holidays.

  • Telephonic Support
  • Email Support
  • Chat / message Support
  • Remote access support (Team Viewer, Any desk etc.)

Enterprise Only: Dedicated Support Executive assigned exclusively to your account.

Benefits of Tally AMC

  1. I Client would get regular updates.
  2. II Client gets the opportunity to avail training on valuable topics of Standard Tally Features.
  3. III Tally Computers provides software support on first & high priority to AMC customers.
  4. IV Tally/ERP time is valuable and clients save the staff's & management's time through Tally AMC.
  5. V Client gets ROI within a few months of Annual Maintenance Contract.
  6. VI Client may increase profitability through fully utilisation of standard Tally as well as customization of required functionalities.
  7. VII Business Advisory Services included at no additional cost.